Welcome to VIVE Hair Studio. Your privacy and trust are important to us. This Privacy Policy and Terms of Service (“Agreement”) outlines how we collect, use, and protect your personal information, as well as the terms and conditions governing the use of our services, website, and salon policies. By accessing our website or using our services, you agree to the following terms.
Privacy Policy
1. Information We Collect
Personal Identifiable Information (PII)
- Name, email address, phone number, and mailing address when you book an appointment or contact us.
Payment Information
- If applicable, we may process payments through secure third-party payment processors. We do not store credit card information.
Technical Data
- IP addresses, browser type, and device information when visiting our website to improve functionality.
Service Preferences
- Information regarding services you have received or are interested in.
2. How We Use Your Information
- Provide and schedule salon services.
- Contact you for appointment confirmations, cancellations, or rescheduling.
- Improve our website, customer service, and salon experience.
- Send promotional offers or salon updates (you can opt out at any time).
- Ensure compliance with salon policies and applicable laws.
We never sell, rent, or trade your personal information to third parties.
3. Data Security
We implement industry-standard security measures to protect your personal data. However, we cannot guarantee absolute security due to the nature of internet transmissions. By using our services, you acknowledge that you share personal information at your own risk.
4. Third-Party Services
Our website and services may contain links to third-party platforms, including booking services and social media. We are not responsible for their privacy policies or security measures.
5. Your Rights
- Request access to your personal data.
- Request correction or deletion of inaccurate information.
- Opt out of marketing communications at any time.
To exercise these rights, please contact us at (email).
Terms of Service (TOS)
6. Salon Policies
6.1 Appointment & Cancellation Policy
- Appointments can be booked online, over the phone, or in person.
- We require at least 24 hours’ notice for cancellations or rescheduling. Failure to do so may result in a cancellation fee.
- No-show appointments may require a deposit for future bookings.
6.2 Service Guarantee & Adjustments
- We strive for complete client satisfaction. If you are not satisfied with a service, you must notify us within 7 days to request an adjustment.
- Adjustments are complimentary but do not apply if you request a style or color change different from the original service request.
6.3 Refund Policy
- All services are non-refundable. We offer adjustments as outlined in our Service Guarantee.
- Retail products may be returned within 7 days for a product exchange if unused and unopened.
7. Liability Waiver
- VIVE Hair Studio is not liable for allergic reactions or adverse results due to failure to disclose medical conditions, prior treatments, or at-home hair maintenance.
- By receiving services, you assume all risk associated with hair color, extensions, treatments, and styling services.
- We are not responsible for lost or stolen personal items inside the salon.
8. Gift Cards & Promotions
- Gift cards are non-refundable and cannot be redeemed for cash.
- Promotional offers cannot be combined unless otherwise specified.
- VIVE Hair Studio reserves the right to modify or discontinue promotions at any time.
9. Social Media & Photography
- We may take photos of hair transformations for promotional use on social media and our website.
- If you do not wish to have your photo used, please inform your stylist before your service begins.
10. Website & Online Conduct
- You agree not to use our website for any unlawful or harmful activities.
- Any attempt to hack, scrape, or misuse our website content will result in legal action.
11. Modifications to This Agreement
We reserve the right to update this Privacy Policy & Terms of Service at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of these terms.
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